Trey Blancher

The lack of a native dark mode theme for Zendesk almost caused real problems for me today.  I didn't realize I was posting in an internal note, due to Dark Reader's color inversion making the yellow background of the input box invisible.  Luckily it was meant to be a public reply, so when the end user didn't respond for over an hour I reviewed the ticket and saw what I had done.  Copying and pasting my intended response was not a problem.

But what if it had been the other way around?  An internal note accidentally being posted as a public reply?  Zendesk does not appear to give the option to retract public replies.  If Zendesk had a proper dark mode theme (that I could then disable Dark Reader on our Zendesk portal), I wouldn't have made such a mistake.