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Madison Wrubleski

Joined Jun 15, 2023

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Last activity Feb 01, 2024

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Latest activity by Madison Wrubleski

Madison Wrubleski commented,

CommentManaging Talk

Is there a way to limit what numbers each agent sees? For example, I want Agent #1 to see lines 2, 4, and 6. But I want Agent #2 to only see lines 1, 3, and 5. Or even if we could have these limited by groups - i.e. patient support group only sees line #2 and customer support group only sees line #3? Thanks!

View comment · Posted Feb 01, 2024 · Madison Wrubleski

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Madison Wrubleski commented,

CommentManaging Talk

Is there a way to have the IVR triggered by an individual's organization? We're looking to have specific user organizations routed to certain agents. Is this possible?

View comment · Posted Jun 15, 2023 · Madison Wrubleski

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