Chris Stock

1. Community
2. Support Q&A
3. End-users Profiles

Hi Tanya Escapa, Q1: There are a couple of different ways to do this, they're outlined in this article - https://support.zendesk.com/hc/en-us/articles/224736828-How-can-I-export-a-list-of-users- Q2...

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• Chris Stock
• Created April 02, 2020 07:00
• 0 votes

1. Community
2. Guide Q&A
3. Search Results

Hi Kayla, this article is a really good starting point - https://support.zendesk.com/hc/en-us/articles/203908456-Using-Web-Widget-to-embed-customer-service-in-your-website Followed by this one for ...

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• Chris Stock
• Created March 30, 2020 08:25
• 0 votes

1. Community
2. Guide Q&A
3. Searching in the help center

I don't think you'll be able to use the curly braces for that, but you could probably achieve it with a custom .js file - the script would need to use the search term, check for a key word, return ...

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• Chris Stock
• Created March 30, 2020 08:21
• 0 votes

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Percentage of tickets created by channel

Hi Abhishek Dhivar, in Explore you should add your 'Ticket Channel' to Rows. By default it will show you a row selector, but can hold shift to select all the rows - and then you can actually hide t...

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• Chris Stock
• Created March 27, 2020 08:33
• 0 votes

1. Guide
2. ...
3. Help Center customization
4. Displaying an article or section in multiple sections or categories

Hi Rachel M, if you're not using the baked in Zendesk behaviour then you'll have to do some of the heavy lifting yourself. In terms of your first point you should be able to use the same css classe...

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• Chris Stock
• Edited March 27, 2020 08:16
• 0 votes

1. Community
2. Guide Q&A
3. Searching in the help center

It sounds like you would need to build a completely custom search engine. Would the external links be the same each time, or would they vary depending on the search term? Where would the links come...

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• Chris Stock
• Created March 27, 2020 08:03
• 0 votes

1. Community
2. Guide Q&A
3. Open/Closed Icon on Homepage

I like this idea! A quick search on CodePen produced this - https://codepen.io/zeinab92/pen/xwWGWM. There might be something you can reuse here.

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• Chris Stock
• Created March 27, 2020 07:59
• 0 votes

1. Community
2. Insights Q&A
3. Compare created tickets for last and penultimate month

Hi Jessica, in my example the COUNT(Tickets) and COUNT(Solved Tickets) are the same, which is why the comparison works. You can use Result path calculation with just a single metric, but then you'l...

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• Chris Stock
• Created March 26, 2020 16:04
• 0 votes

1. Community
2. Insights Q&A
3. Compare created tickets for last and penultimate month

Hi Jessica Strozyk, in Explore you can achieve the same thing using a 'Result path calculation'. Using a Zendesk Support: Tickets dataset: * Add COUNT(Tickets) and COUNT(Solved tickets) to your Met...

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• Chris Stock
• Created March 26, 2020 11:03
• 0 votes

1. Community
2. Guide Q&A
3. Search Results

In that case, I think it's likely an issue with how you have the web widget configured. Is the web widget on the same site, or a different site?

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• Chris Stock
• Created March 20, 2020 15:27
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