Chris Stock
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Activity overview
Latest activity by Chris Stock-
Chris Stock commented,
Hi Brett, we have the web widget enabled on an Angular 8 site. We put the widget <script> in the head of the main index.html file.
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Chris Stock commented,
Hi Anton, try replacing 'enduser' with 'end_user' - that's how the role appears in the console.
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Chris Stock commented,
Hi Sheila Lucas, I don't think it's possible to call the zESettings, multiple times like you can with helpCenter:setSuggestions. Setting the suggestions based on the url and having a single filter ...
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Chris Stock commented,
I'm not sure that I understand your query fully, but I believe you'll need to select the 'Ticket requester' attribute in order to see the name of the person who requested the chat. You can then use...
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Chris Stock commented,
Hi Bill Cicchetti, you're almost there. The final piece of the puzzle is to create a custom segment that uses the values recorded by your custom dimension. You'll see an 'Add Segment' box at the to...
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Chris Stock commented,
Hi Venkat, You should have access to the stylesheet for the theme. You can put global css in here and it will be applied across your Guide. This article takes you through the process of customising...
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Chris Stock commented,
Hi Lucila Olhasso, you can swap out the first condition, Status-Is-New, for Ticket-Is-Created. Then, if you've only got one keyword then you can include that step in the 'ALL' conditions too. Your ...
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Chris Stock commented,
Hi Allen, I don't know if it's possible to do that directly - I can't find any documentation about it. One option would be to map the device details to a custom field that applies a tag to a ticket...
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Chris Stock commented,
Ah, it sounds like you need a Week of Month attribute maybe? You could do it by day of month, if you wanted a comparison. You can use the Ticket Created - Date attribute (so you can use date filter...
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Chris Stock commented,
Sorry Chad - will it always be year-on-year by week that you're interested in? If that's the case then you can add your query to a dashboard and add a Data filter that allows the executive to selec...