Chris Stock
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Activity overview
Latest activity by Chris Stock-
Chris Stock commented,
Paul Moran could you send the data as an event rather than a pageview? Something like: ga('send', 'event', 'Help Center', 'User', { 'dimension1': HelpCenter.user.role, 'dimension2': HelpCente...
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Chris Stock commented,
Hi Hannia - what kind of data are you looking to insert? Are you talking about adding Zendesk users to a Group? You can definitely use the API for this kind of thing. There are lots of ways to do t...
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Chris Stock commented,
Hi Steven, it's the 'Follow' buttons on the Article and Section pages. They contain a link with '/subscription' on the end or '/subscription?subscribe_to_grandchildren=true', '/subscription?subscri...
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Chris Stock commented,
Hi Brad. Could you use one of the 'Time - Ticket last updated' attributes and then filter on 'Updater role' is Admin or Agent?
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Chris Stock commented,
Hi Andreas, by default Zendesk will display up to 6 articles per Section on a Category page.. The 'See all [x] articles' link is added to each Section in a Category page via something like the foll...
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Chris Stock commented,
When is the first reply time recorded in reporting for tickets created via Zendesk Chat?
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Chris Stock commented,
Awesome, thanks Graeme I'll try it out.
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Chris Stock created a post,
First Reply time by hour of the day
AnsweredI'd like to create a query showing number of first replies (e.g. first public agent comment) by hour of the day. Is this possible?
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Chris Stock commented,
Thanks Dan, that's really useful - I'll explore these options.
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Chris Stock created a post,
Changing existing host mapping
We've rebranded and our domain has changed as a result. We have host mapping configured for the old domain, and have successfully configured host mapping for the new domain. The issue we're having ...