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Chris Stock

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Latest activity by Chris Stock
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    Chris Stock commented,

    Hi Tanya Escapa, Q1: There are a couple of different ways to do this, they're outlined in this article - https://support.zendesk.com/hc/en-us/articles/224736828-How-can-I-export-a-list-of-users- Q2...

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    Chris Stock commented,

    Hi Kayla, this article is a really good starting point - https://support.zendesk.com/hc/en-us/articles/203908456-Using-Web-Widget-to-embed-customer-service-in-your-website Followed by this one for ...

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    Chris Stock commented,

    I don't think you'll be able to use the curly braces for that, but you could probably achieve it with a custom .js file - the script would need to use the search term, check for a key word, return ...

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    Chris Stock commented,

    Hi Abhishek Dhivar, in Explore you should add your 'Ticket Channel' to Rows. By default it will show you a row selector, but can hold shift to select all the rows - and then you can actually hide t...

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    Chris Stock commented,

    Hi Rachel M, if you're not using the baked in Zendesk behaviour then you'll have to do some of the heavy lifting yourself. In terms of your first point you should be able to use the same css classe...

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    Chris Stock commented,

    It sounds like you would need to build a completely custom search engine. Would the external links be the same each time, or would they vary depending on the search term? Where would the links come...

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    Chris Stock commented,

    I like this idea! A quick search on CodePen produced this - https://codepen.io/zeinab92/pen/xwWGWM. There might be something you can reuse here.

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    Chris Stock commented,

    Hi Jessica, in my example the COUNT(Tickets) and COUNT(Solved Tickets) are the same, which is why the comparison works. You can use Result path calculation with just a single metric, but then you'l...

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    Chris Stock commented,

    Hi Jessica Strozyk, in Explore you can achieve the same thing using a 'Result path calculation'. Using a Zendesk Support: Tickets dataset: * Add COUNT(Tickets) and COUNT(Solved tickets) to your Met...

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    Chris Stock commented,

    In that case, I think it's likely an issue with how you have the web widget configured. Is the web widget on the same site, or a different site?