Chris Stock

Total activity 133
Last activity October 18, 2019 15:21
Member since July 24, 2014 07:40

Following 0 users
Followed by 0 users
Votes 42
Subscriptions 50

Activity overview

Latest activity by Chris Stock

Chris Stock commented, October 18, 2019 15:21
Hi there, is it possible to verify the JWT somehow? My server side code is returning a jwt, and I'm passing it to authenticate, but my widget is only returning public articles. Is there a way to ch...
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- Chris Stock
- Created October 18, 2019 15:21
- 0 votes
Chris Stock commented, October 15, 2019 07:07
Exciting stuff! Once the EAP is finished will this functionality be offered to Professional and Legacy subscribers, or will it only be available to Enterprise customers?
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- Chris Stock
- Created October 15, 2019 07:07
- 0 votes
Chris Stock commented, October 14, 2019 08:18
Another vote for this functionality.
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- Chris Stock
- Created October 14, 2019 08:18
- 0 votes
Chris Stock commented, October 04, 2019 07:43
Hi Michael, I've found that the Flow connector for Zendesk is quite limited, you couldn't even add a comment last time I checked. I've been using the standard HTTP Request action in Flow and then m...
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- Chris Stock
- Created October 04, 2019 07:43
- 1 vote
Chris Stock commented, September 11, 2019 07:56
Do the 'End-user updates' and 'End-user comments' metrics include the initial ticket creation update/description? For example, if I had a ticket created by a customer email, with one customer reply...
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- Chris Stock
- Created September 11, 2019 07:56
- 0 votes
Chris Stock created a post, August 16, 2019 09:15
SLA Reporting at Agent level
1. Community
2. Explore - Product Feedback and Discussion
It is currently not possible to accurately report on SLA adherence at Agent, or even Group, level. SLAs metrics are only tracked against tickets and when Assignee or Group are used as attributes th...
- Chris Stock
- Created August 16, 2019 09:15
- 11 followers
- 8 comments
- 12 votes
Chris Stock commented, August 16, 2019 08:29
Using SLA adherence as an Agent performance metric is something we're really struggling with too. The biggest issue is that when you add 'Assignee name' to you query, you're attributing the SLA da...
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- Chris Stock
- Created August 16, 2019 08:29
- 3 votes
Chris Stock commented, July 15, 2019 12:11
Thanks @James, I've gone back to it today and the filters seem to be syncing up fine.
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- Chris Stock
- Created July 15, 2019 12:11
- 0 votes
Chris Stock commented, July 11, 2019 08:05
I've got a similar issue to Ellen, and I don't think I understand your workaround Shera. I want one time filter on the first tab, that applies to queries across all tabs. I'm using queries from two...
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- Chris Stock
- Created July 11, 2019 08:05
- 0 votes
Chris Stock commented, June 28, 2019 09:17
Is it possible to get the {{ticket.comments_formatted}} without the ticket description?
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- Chris Stock
- Created June 28, 2019 09:17
- 0 votes