Chris Stock
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Activity overview
Latest activity by Chris Stock-
Chris Stock created a post,
SLA Reporting at Agent level
It is currently not possible to accurately report on SLA adherence at Agent, or even Group, level. SLAs metrics are only tracked against tickets and when Assignee or Group are used as attributes th...
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Chris Stock commented,
Using SLA adherence as an Agent performance metric is something we're really struggling with too. The biggest issue is that when you add 'Assignee name' to you query, you're attributing the SLA da...
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Chris Stock commented,
Thanks @James, I've gone back to it today and the filters seem to be syncing up fine.
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Chris Stock commented,
I've got a similar issue to Ellen, and I don't think I understand your workaround Shera. I want one time filter on the first tab, that applies to queries across all tabs. I'm using queries from two...
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Chris Stock commented,
Is it possible to get the {{ticket.comments_formatted}} without the ticket description?
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Chris Stock commented,
Is there a plan to forcibly withdraw the old cc functionality? We've tried the new functionality out in our sandbox and have identified a couple of things that mean we don't want to change at the m...
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Chris Stock commented,
Thanks Brett - I've added a feature request topic to Microsoft's Flow community here. If anyone else has the same issue then please upvote it and help me out!
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Chris Stock created a post,
Microsoft Flow - Adding a comment to a ticket
Does anyone know if it's possible to add a comment to a ticket using Flow's Zendesk connector? There is a 'Create Item' action which it looks like you can use to create a comment, but there is no f...
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Chris Stock commented,
Hi Vincent! To clarify - will this mean that any existing custom datasets will become out of date and will not be updated to the most recent version?
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Chris Stock commented,
Another vote for this functionality!