Chris Stock
- Total activity 142
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Activity overview
Latest activity by Chris Stock-
Chris Stock created a post,
Changing existing host mapping
We've rebranded and our domain has changed as a result. We have host mapping configured for the old domain, and have successfully configured host mapping for the new domain. The issue we're having ...
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Chris Stock commented,
Ashley Russell that should be possible to do using helpers. I assume you've got some handlebars markup for your sidebar that looks something like: {{#each categories}}? Within that each you'll have...
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Chris Stock commented,
Hi Eric, can I use this to see how many end-users submitted a request via the 'Submit a Request' page on my Help Centers? Would that come under 'Web service'?
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Chris Stock commented,
Hi there, is it possible to verify the JWT somehow? My server side code is returning a jwt, and I'm passing it to authenticate, but my widget is only returning public articles. Is there a way to ch...
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Chris Stock commented,
Exciting stuff! Once the EAP is finished will this functionality be offered to Professional and Legacy subscribers, or will it only be available to Enterprise customers?
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Chris Stock commented,
Another vote for this functionality.
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Chris Stock commented,
Hi Michael, I've found that the Flow connector for Zendesk is quite limited, you couldn't even add a comment last time I checked. I've been using the standard HTTP Request action in Flow and then m...
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Chris Stock commented,
Do the 'End-user updates' and 'End-user comments' metrics include the initial ticket creation update/description? For example, if I had a ticket created by a customer email, with one customer reply...
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Chris Stock created a post,
SLA Reporting at Agent level
It is currently not possible to accurately report on SLA adherence at Agent, or even Group, level. SLAs metrics are only tracked against tickets and when Assignee or Group are used as attributes th...
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Chris Stock commented,
Using SLA adherence as an Agent performance metric is something we're really struggling with too. The biggest issue is that when you add 'Assignee name' to you query, you're attributing the SLA da...