Chris Stock
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Total activity264
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Last activity
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Activity overview
Latest activity by Chris Stock-
Chris Stock commented,
Hi Cognite AS, it looks like you've added a change attribute widget to your dashboad that is set to change the date attribute to either Component, Product, Severity, or Ticket Type. This is why whe...
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Chris Stock commented,
There's no reason that shouldn't work. I've tested it on my account and can exclude tickets with certain values in our custom fields. Try the metric filter if you haven't already, otherwise it migh...
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Chris Stock commented,
Hi Bart, it's definitlely possible to do what you're trying to do. I suspect that your query is returning to many rows, and that's why it's blank. If this is the case you'll see a red warning messa...
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Chris Stock commented,
Hi Emil Nurutdinov, you could use either a calculated metric, or result metric calculation to divide the Requester Wait Time by the number of Agent replies. This would give you the average wait tim...
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Chris Stock commented,
Hi Rich Shupe, Are you after a table of tickets that have been updated within a given time period? If that's the case then you can select 'D_COUNT(Tickets updated)' as your metric and then add 'Upd...
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Chris Stock commented,
Hi Pablo Gomez, I don't think it's possible to change the value for the {{name}} helper. It's part of the Filters object and it also contains all the baked-in translations as well. I think you have...
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Chris Stock commented,
Hi Jason, if you're on Guide Enterprise then you can create separate category templates for each of your categories. If not you might be able to achieve some variation using handlebars in your temp...
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Chris Stock commented,
Hi Max, in the end we had to make a change to our load balancers to accept traffic to the old domain and redirect it to the new one.
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Chris Stock commented,
Hi Joseph Cobbinah, it works fine for us in development mode. The error suggests that maybe it's trying to load it as a relative url, rather than an absolute url. Check your code and make sure that...
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Chris Stock commented,
If you are a Zendesk Chat customer you can make the chat option available via the 'Widget' options in Zendesk Support. Go to Admin > Channels > Widget, and then toggle the 'Chat' option. If you wan...