Attractive.Media

Total activity

97
Last activity

March 27, 2023 16:51
Member since

February 26, 2023 22:30
Following

0 users
Followed by

0 users
Votes

71
Subscriptions

13

Activity overview

Latest activity by Attractive.Media

Attractive.Media commented, March 27, 2023 16:51
Opening this to 30 views is very much the wrong approach. Just remove the limitation and put in a nested view. You already do nested views in the admin navigation pane. BMC Remedy, Ivanti, Service...
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- Attractive.Media
- Created March 27, 2023 16:51
- 1 vote
Attractive.Media created a post, March 01, 2023 11:17
Chat Bot Should Check if Agent Online
1. Community
2. Feedback - Chat and Messaging (Chat)
I don't think setting business hours is the best idea for allowing/denying the chat bot to try & connect to an agent. Sometimes people work in off hours, and sometimes people aren't in front of the...
- Attractive.Media
- Created March 01, 2023 11:17
- 4 followers
- 2 comments
- 7 votes
Attractive.Media commented, March 01, 2023 05:31
How long will this take to implement? Is there a development roadmap? A proof of concept back in 2021, and no further update until now? This isn't the only ̶B̶U̶G̶ Feature Request that Zendesk has...
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- Attractive.Media
- Created March 01, 2023 05:31
- 0 votes
Attractive.Media created a post, March 01, 2023 04:46
Additional Fields on Pre-Chat Form
Completed
1. Community
2. Feedback - Chat and Messaging (Chat)
Site visitors can only enter their name & email address, while nothing else they type or might want to say comes through to us? What exactly is the benefit of us collecting any info after hours at ...
- Attractive.Media
- Created March 01, 2023 04:46
- 2 followers
- 1 comment
- 1 vote
Attractive.Media commented, March 01, 2023 04:44
Site visitors can only enter their name & email address, while we are unable to categorize and/or sort these messages? Please Clarify: If I want to have these basic extra fields (Category of Issue,...
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- Attractive.Media
- Edited March 01, 2023 06:20
- 2 votes
Attractive.Media commented, February 27, 2023 12:41
Thanks, Andy. It does seem like many people have been wishing for these features for quite a long time. Now, I'm new here...but I always held the name Zendesk in high regard. Their software is inde...
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- Attractive.Media
- Created February 27, 2023 12:41
- 1 vote
Attractive.Media commented, February 27, 2023 11:44
Yeah, unfortunately I can already see us moving from Zendesk soon because of this restriction among the massive privacy-infringing ticket merge issues which remain unresolved & unprioritized.
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- Attractive.Media
- Created February 27, 2023 11:44
- 1 vote
Attractive.Media commented, February 27, 2023 08:07
I'd much rather have an UNDO BUTTON than "safeguards against accidental merges," although truthfully it already probably shouldn't be so dang easy to merge different user's tickets together, being ...
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- Attractive.Media
- Edited February 27, 2023 08:13
- 4 votes
Attractive.Media commented, February 27, 2023 08:04
Just fell victim to this. Can't believe there's no undo button..after all this time?
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- Attractive.Media
- Created February 27, 2023 08:04
- 1 vote
Attractive.Media commented, February 27, 2023 05:38
Agreed. Please see my feedback when you can. Thanks! https://support.zendesk.com/hc/en-us/community/posts/5445586009242-Improve-Ticket-Customer-Merge-Functionality
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- Attractive.Media
- Created February 27, 2023 05:38
- 0 votes