Vincent Synan

Hi Jan Morsch -  I am about to embark on a similar project. I wonder if you had any success with the JSON webhooks approach please? It would be great to pick your brains if you did! Many thanks. 

Thanks Greg - yes I think that the solution will definitely be possible via webhooks.
This is some good materials - I have bookmarked.

Hello Zendesk community,

I am a Delivery Manager responsible for the overall release management of an organisation (using JIRA). One of our Service providers uses Zendesk to maintain support calls. Zendesk tickets are raised by our internal Customer Ops teams, and then tracked and resolved by the Service Provider.
We are looking into ways to improve the system - and believe that making our JIRA the single version of truth for Release Management will return value.

We would like for the agent to enter information in one place - and for all following events to be automated.
Is that possible?
Is there an automation (preferably in JIRA) than can generate a Jira ticket automatically from a Zendesk ticket creation? Alternatively, is there an a automation that can generate a Zendesk ticket automatically from a Jira Issue created?

I can see there is the official Zendesk <> Jira integration - but there is nothing there regarding automated Jira ticket creation:
https://support.zendesk.com/hc/en-us/sections/4405298867866-Jira-integration

Hello Zendesk support team,

I am a Delivery Manager responsible for the overall release management of an organisation (using JIRA). One of our Service providers uses Zendesk to maintain support calls. Zendesk tickets are raised by our internal Customer Ops teams, and then tracked and resolved by the Service Provider.
We are looking into ways to improve the system - and believe that making our JIRA the single version of truth for Release Management will return value.

We would like for the agent to enter information in one place - and for all following events to be automated.
Is that possible?
Is there an automation (preferably in JIRA) than can generate a Jira ticket automatically from a Zendesk ticket creation? Alternatively, is there an a automation that can generate a Zendesk ticket automatically from a Jira Issue created?