Justin commented,
In the interim as a smaller project could we open up the visibility to see all macros as an admin? Assuming there are no huge structural differences in the database I imagine its possible to return...
Justin commented,
If there is an API endpoint for the skills view it wouldnt be to difficult to write an app that assigned these tickets. Is there any API documentation for this?
Justin commented,
I've been making use of the Conditional Fields app and some custom javascript in the help center to achieve this. It doesn't currently surface the article but I have set it up to assign the players...
Justin commented,
Skill Based Routing will likely have this feature at some point. For now it's at least a convenient way to filter tickets.
Justin commented,
I think the easiest way to achieve this currently, and I'm not sure how viable this is, is to make an article visible to users with a unique tag. Then after some time remove the tag from the users'...
Justin commented,
I think I lack the understanding about what could possibly be considered "private" in a macro that cant make any changes to a ticket that is not visible to an admin anyway. Unless you are...
Justin commented,
Thanks, Flavia, I do actually have this setup. But sadly our agents opt to search for tickets rather than clicking on their assigned views.
Justin commented,
Hi Jessie, There is quite a lot of custom work being scoped out to integrate Salesforce and our mobile applications so that players are able to submit support requests. There are custom tools withi...
Justin created a post,
Our company is looking to move to Salesforce for handling support cases. Why should my company stay with Zendesk to provide support over using Salesforce Lighting? What does Zendesk do that Salesf...
Justin commented,
Can we at least get an api endpoint for this?