Justin commented,
Hi Stephen, Thank you so much for the clarification, it makes sense now.
Justin commented,
Hi, I appear to have lost access to this feature. It has rolled back to the previous way to manage articles and I cannot see any assigned to me, or any that are waiting for approval. Justin
Justin commented,
Can you clarify the difference between "Channel" and "Update via"?I assume the following in this context but please correct me if I am wrong.Channel > Is > Help Center pos...
Justin commented,
@Kristen The most critical would be, Add a "skills list" column to views so that we can see which skills the tickets have. We currently have other non-support teams logging in to Zendes...
Justin commented,
Some more feedback as I continue to make use of this feature. Ticket Allow non-admins to see and/or modify the skills on a ticket Views Add a "skills list" column to views so that we c...
Justin commented,
@sahar True, however the idea from my understanding is that we are preparing for "Skills-based routing" meaning that once this feature is fully operational, all ticket without a skill wil...
Justin commented,
@will While I appreciate your use case, how it functions now actually makes the most sense for us. IF I understand your explanation correctly, tickets that have no skill would be left in the view w...
Justin commented,
I have a use case that may not have been considered. Can a ticket have multiple skills assigned to it? For example lets say that I have the "Mandarin" language skill, and the "Refun...
Justin commented,
I'm yet to receive this feature, and don't know what is currently planned, but please, please add an option to filter skills (like a drop down box) within a view, without the need for multiple view...
Justin commented,
I just came across this post and thought that you might benefit from my workaround.https://support.zendesk.com/hc/en-us/community/posts/115000448368-Automatically-attach-to-a-Problem-ticket-on-crea...