Justin commented,
I think I lack the understanding about what could possibly be considered "private" in a macro that cant make any changes to a ticket that is not visible to an admin anyway. Unless you are...
Justin commented,
Thanks, Flavia, I do actually have this setup. But sadly our agents opt to search for tickets rather than clicking on their assigned views.
Justin commented,
Hi Jessie, There is quite a lot of custom work being scoped out to integrate Salesforce and our mobile applications so that players are able to submit support requests. There are custom tools withi...
Justin created a post,
Our company is looking to move to Salesforce for handling support cases. Why should my company stay with Zendesk to provide support over using Salesforce Lighting? What does Zendesk do that Salesf...
Justin commented,
Can we at least get an api endpoint for this?
Justin commented,
I would expect that you can use the search API endpoint to look for "fieldvalue:ABCDE". Alternatively, return all tickets and filter it within your code?
Justin commented,
If you export the theme, you can edit the thumbnail image and reimport.
Justin created a post,
Is there a way I can prevent agents from using the search feature? Our play only agents ignore views and pick and choose tickets from search.
Justin commented,
I have been building a library that allows users to easily configure their Zendesk <> Google App and run some basic API calls but it's not ready for prime time. I started here: https://githu...
Justin commented,
Hi Heather, Glad there is someone out there just like me. Maybe that means there are others like us that have solved this very problem. I too have used Answer Suggestion/Knowledge Capture Apps to t...