Justin

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Hi Edouard, I wasn't following this thread so I apologise for not seeing your question. My app does not unfortunately allow export but I have set up a google sheet that does this externally from Ze...

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• Justin
• Created April 03, 2020 23:46
• 0 votes

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Hey Kevin - have developed a similar app that works from the sidebar here: https://www.zendesk.com/apps/support/problem-tracker/ Would love some feedback. Justin

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• Justin
• Created March 28, 2020 04:55
• 1 vote

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Hi Brett, Appreciate the comment, however, the issue is primarily that agents are using search to cherry pick the easy tickets, rather than using the play only feature that serves the next ticket i...

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• Justin
• Created November 20, 2019 09:18
• 1 vote

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An email address? I have released an application on the Zendesk market place called Problem Tracker. If you would like to show your support you could sign up for that temporarily. I would definit...

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• Justin
• Created October 25, 2019 11:58
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@Edouard - I have updated the sheet so that it will handle the custom fields. The format "custom_field_123456789" should now work.

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• Justin
• Created October 25, 2019 06:28
• 1 vote

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@Edouard - I'm not sure why you're getting undefined, does this happen when you use the default functions? For custom fields I believe the format is something like "custom_field_123456789"   @All I...

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• Justin
• Edited October 22, 2019 04:45
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@Edouard - You should be able to get more than 100 rows if you use the requestAll code that I provided in an earlier reply. Regarding Authentication, make sure that the browser isn't blocking anyth...

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• Justin
• Created October 18, 2019 03:04
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3. Reporting Show Open Problems with # of linked Incidents?

Hello again, After some feedback from some users of the script/sheet being a little complex, and being disconnected from the main Zendesk interface - I decided to create my very own Zendesk Applica...

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• Justin
• Created June 10, 2019 00:13
• 0 votes

1. Support
2. ...
3. Best practices and recipes
4. Insights recipe: Measuring the number of incidents by problem

Hello again, After some feedback from some users of the script/sheet being a little complex, and being disconnected from the main Zendesk interface - I decided to create my very own Zendesk Applica...

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• Justin
• Created June 10, 2019 00:09
• 0 votes

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Hi Michael, As Brett mentioned this is definitely possible using the API. I had worked on something similar using the /api/v2/requests.json endpoint which will return results for an end user if the...

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• Justin
• Created May 23, 2019 02:21
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