Justin
A developer who loves to customise Zendesk
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Total activity125
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Last activity
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Followed by5 users
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Recent activity by Justin-
Hi Edouard, I wasn't following this thread so I apologise for not seeing your question. My app does not unfortunately allow export but I have set up a google sheet that does this externally from Ze...
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Hey Kevin - have developed a similar app that works from the sidebar here: https://www.zendesk.com/apps/support/problem-tracker/ Would love some feedback. Justin
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Hi Brett, Appreciate the comment, however, the issue is primarily that agents are using search to cherry pick the easy tickets, rather than using the play only feature that serves the next ticket i...
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An email address? I have released an application on the Zendesk market place called Problem Tracker. If you would like to show your support you could sign up for that temporarily. I would definit...
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@Edouard - I have updated the sheet so that it will handle the custom fields. The format "custom_field_123456789" should now work.
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@Edouard - I'm not sure why you're getting undefined, does this happen when you use the default functions? For custom fields I believe the format is something like "custom_field_123456789" @All I...
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@Edouard - You should be able to get more than 100 rows if you use the requestAll code that I provided in an earlier reply. Regarding Authentication, make sure that the browser isn't blocking anyth...
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Hello again, After some feedback from some users of the script/sheet being a little complex, and being disconnected from the main Zendesk interface - I decided to create my very own Zendesk Applica...
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Hi Michael, As Brett mentioned this is definitely possible using the API. I had worked on something similar using the /api/v2/requests.json endpoint which will return results for an end user if the...
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Hi Brett - always happy to help out when I have the time! I just logged in and you are correct; there is no longer a trial message and the account appears to be working correctly. Thank you for tak...