Justin

1. Community
2. User Tips & Tricks

Hello everyone, I have made a Google Sheet & Apps Script template to help pull and report on data that you may not be able to access using the normal Zendesk interface. Currently it is designed to ...

• Justin
• Edited February 05, 2019 04:39
• 14 followers
• 21 comments
• 4 votes

1. Community
2. Support Q&A

Is there a way I can prevent agents from using the search feature? Our play only agents ignore views and pick and choose tickets from search.

• Justin
• Created July 18, 2018 05:33
• 3 followers
• 6 comments
• 1 vote

1. Community
2. Support Q&A

I am looking for some ideas & best practices in managing live issues. If you can offer advice on how to avoid any of the issues outlines it I would be forever grateful.  Foreward We have multiple ...

• Justin
• Created July 05, 2018 00:05
• 8 followers
• 3 comments
• 1 vote

1. Community
2. User Tips & Tricks

This is intended to be read after reading the guide: Automatically attach to a Problem ticket on created/updated Important: This is not a guide and is an example of what the previous post is capabl...

• Justin
• Created January 16, 2017 03:22
• 4 followers
• 0 comments
• 1 vote