Justin
A developer who loves to customise Zendesk
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Problems and Incident counts with Google Apps Script - integration template & guide
Hello everyone, I have made a Google Sheet & Apps Script template to help pull and report on data that you may not be able to access using the normal Zendesk interface. Currently it is designed to ...
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Prevent access to search for play only agents.
AnsweredIs there a way I can prevent agents from using the search feature? Our play only agents ignore views and pick and choose tickets from search.
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Best practices for managing known issues?
AnsweredI am looking for some ideas & best practices in managing live issues. If you can offer advice on how to avoid any of the issues outlines it I would be forever grateful. Foreward We have multiple ...
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Taking triggers to the next level
This is intended to be read after reading the guide: Automatically attach to a Problem ticket on created/updated Important: This is not a guide and is an example of what the previous post is capabl...
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Automatically attach to a Problem ticket on created/updated
The idea is to set up some triggers and an extension to allow automatic assigning of tickets to a parent problem ticket. For example, if you have a custom "known issue" field, the customer is able ...