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Zaryab Khan
Joined Mar 03, 2023
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Last activity Mar 20, 2023
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Latest activity by Zaryab Khan
Zaryab Khan commented,
This needs a response from Zendesk!
View comment · Posted Mar 20, 2023 · Zaryab Khan
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Zaryab Khan commented,
I have been trying to compute Business hours a ticket spends in different/particular ticket group.
I have tried this formula but with very marginal success (Computed only 3 tickets with non zero value and 6 tickets with an incorrect value of 0) the hours were computed in calendar hours which is not fit for reporting (have yet to come across a solution for Business hours)
IF ([Changes - Field name]="group_id") AND ([Changes - Previous value]="44xx704xxxxx")
THEN VALUE(Field changes time (min))/60
ENDIF
View comment · Posted Mar 10, 2023 · Zaryab Khan
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