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Jay
Joined Mar 05, 2024
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Last activity Mar 05, 2024
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Jay commented,
CommentTicket automation and collaboration
Hi,
Regarding Side conversations via email,
If you manually enter an email address into the To field, the email addresses you enter will become the recipients of a side conversation.
In the event that an external email is added to the CC field, is there any chance that the recipient won't be able to receive it? Should the external email always be on the To field?
We had this instance when an external email was added to the CC field and the recipient claims that they didn't receive it.
View comment · Posted Mar 05, 2024 · Jay
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