Vivian Ling

Another question: 

In our Help Center, many articles contain links to "Contact Us," which currently redirect to the web version of the help center's ticket submission page. However, it is not appropriate to redirect to the web version within the app. How can we make this link redirect to the "Contact Us" feature in the app instead? Additionally, many of our articles contain links to other articles, and these links also redirect to the web version when accessed through the app. How can we address this issue?

All the articles you mentioned have already been read by me before. What I understood is that it is indeed possible to customize the tickets submitted through the mobile app, for example, by limiting the ticket to a specific form. However, what we need is for the end customer to be able to select different forms when submitting, just like in the web-based Help Center, rather than restricting the form when submission. Regarding the display of ticket history, we would like to have the ability to view the status of all tickets, similar to the web-based interface. In summary, we would like the Help Center and support features in the app to be the same as those on the web interface. Is it possible to achieve this?