Eric
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Total activity44
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Last activity
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Activity overview
Latest activity by Eric-
Eric created a post,
Improve AI's Sentiment and Intent suggestion after on manual adjustments
We'd like to help the system become more accurate with Intent and Sentiment suggestions that come out of AI. At present (as of November 2023) when the system provides a wrong Sentiment or Intent su...
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Eric commented,
This also impacts customers that use the API to create the side conversation, because the headless API account has no business-case to be associated with the Side Conversation but Zendesk makes tha...
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Eric commented,
Dan R., in light of Dave's departure, do you have other insight that you could add regarding attaching templates to side conversation emails?
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Eric commented,
Thank you, Sabra. Based on your response, you can consider this resolved. If you have a chance to connect with the documentation team, I think it would be helpful if https://developer.zendesk.com/a...
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Eric commented,
We had reviewed the OAuth flow (https://support.zendesk.com/hc/en-us/articles/4408845965210) as part of our Zendesk onboarding, and our dedicated Zendesk rep recommended the API token flow instead....
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Eric commented,
Greg Katechis, is a part of this the expectation of API calls need to be associated with a paid license? For our API integrations, it seems dangerous to attach the calls to a token of the Account O...
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Eric created a post,
How to remove a participant from a side conversation
To support escalating tickets within our system, we have a trigger that hits a webhook. That webhook then creates a side conversation. The system communicating with `/api/v2/tickets/${ticket.id}/si...
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Eric commented,
Great advice, Dane. I created https://support.zendesk.com/hc/en-us/community/posts/5641389641114-Support-passing-ticket-creator-s-IP-and-user-agent-to-the-API What's the best practice for marking t...
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Eric created a post,
Support passing ticket creator's IP and user-agent to the API
Feature Request Summary: In the same way that Zendesk tracks the customer's user-agent and IP for tickets submitted by Zendesk-operated channels (such as chat or form), it would be very helpful i...
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Eric commented,
Dane Could this be considered a feature request? Especially for API integrations, I would see the information being forwarded that represents the request originator as being more beneficial than th...