Vanessa Wood
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Total activity30
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes7
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Subscriptions16
Activity overview
Latest activity by Vanessa Wood-
Vanessa Wood created a post,
Ability to Export Zendesk Build
Feature Request Summary: The Zendesk Application should have the ability to be able to easily export your Zendesk Setup for quicker review. Being able to export Triggers, Automations, Groups etc...
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Vanessa Wood commented,
Hey Brandon, have you tried the Time Tracking app? https://www.zendesk.co.uk/marketplace/apps/support/35111/time-tracking/
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Vanessa Wood created a post,
Report on Tickets Created Between Saturday 1am UTC Time and Monday 1am UTC time
Hi, I am trying to write a standard calculated attritute that will allow me to only see tickets Between Saturday 1am UTC Time and Monday 1am UTC time I was playing around with the below but I ca...
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Vanessa Wood commented,
Why is the bookmark component important to you? What is the use case where this feature is most needed? How frequently do you use it?I am using it to freeze filters such as data filters, Time fil...
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Vanessa Wood commented,
1 vote here as well
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Vanessa Wood commented,
I would like to add my vote for this. It's a massive efficiency issue and big pain point for our teams.
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Vanessa Wood commented,
Hey! Great article. Does anyone have a recipe on how I report on less than 5% of solved tickets resulted in follow up ticket within 14 days?