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Cristina Mercado's Avatar

Cristina Mercado

Joined May 06, 2024

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Last activity Jan 08, 2025

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ACTIVITY OVERVIEW

Latest activity by Cristina Mercado

Cristina Mercado commented,

CommentEnd users and organizations

Checking how's the roadmap for sorting and filtering.  Happy 2025!

View comment · Posted Jan 08, 2025 · Cristina Mercado

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Cristina Mercado commented,

CommentMeasuring success

Follow up on this inquiry 

Hello! We have the next reply time start setting, "When any end user replies to a ticket and that reply is added as an internal note", enabled. 

However, we have noticed that third-party internal note responses where the response is flagged because the end-user was not “part of this conversation” are not setting a next reply time. 

Is this an expected behavior? Is there anything we can do to change this?- We want all external end-user internal notes to set a target regardless of whether they were originally part of the conversation

 

View comment · Posted Dec 06, 2024 · Cristina Mercado

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