Recent searches
No recent searches

Cristina Mercado
Joined May 06, 2024
·
Last activity Jan 08, 2025
Following
0
Followers
0
Total activity
13
Votes
5
Subscriptions
6
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Cristina Mercado
Cristina Mercado commented,
Checking how's the roadmap for sorting and filtering. Happy 2025!
View comment · Posted Jan 08, 2025 · Cristina Mercado
0
Followers
1
Vote
0
Comments
Cristina Mercado commented,
Follow up on this inquiry
Hello! We have the next reply time start setting, "When any end user replies to a ticket and that reply is added as an internal note", enabled.

However, we have noticed that third-party internal note responses where the response is flagged because the end-user was not “part of this conversation” are not setting a next reply time.
Is this an expected behavior? Is there anything we can do to change this?- We want all external end-user internal notes to set a target regardless of whether they were originally part of the conversation
View comment · Posted Dec 06, 2024 · Cristina Mercado
0
Followers
0
Votes
0
Comments