DSA Support
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Total activity12
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Last activity
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Activity overview
Latest activity by DSA Support-
DSA Support created a post,
How do I change the description field text / help-text based on form type, and also has multi-language support?
Hello, We have the following requirements: Different forms need different titles / description sub-text in the description fields. The fields need to be internationalized based on the help-center ...
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DSA Support created a post,
Feature Request: Agents can view tickets they follow
Writing a feature request to bump the comment thread on this support article: https://support.zendesk.com/hc/en-us/articles/4408823497626 It would be great to easily create a view of tickets you fo...
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DSA Support commented,
+1 to this - would be great for our agents to easily view the tickets they are following.
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DSA Support created a post,
Feature Request: Different Custom Status for Different Forms
I didn't see a way to do this, we want to be able to have different custom status's for different form types. How can this be done?
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DSA Support created a post,
Feature Request: Trigger-based side-conversations need to be at par with Manually created Side-Conversations
If an agent manually creates a side conversation, they can select fields like copying over the form fields, the followers, etc. If you create a side-conversation from a trigger, the same isn't poss...
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DSA Support commented,
+1 here, we have the same issue.