Stephen Yorke

My company was forced to Agent Workspace on Monday and WHOA...

This sorting is a HUGE problem for us as well. We have cases that last months, have extremely lengthy comments, and all of our Agents have been having a really hard time with this, this week.

Not only this, but even our customers using our Portal complain of the same thing in the Support portal.

Why did Zendesk not take this into consideration initially? This is a very big issue for people who use Zendesk day in and day out and I know there are several threads about this ordering old to new. When I open a ticket, I want to see the latest update from my customers, not the first one they put in when they opened the ticket, that is old news.

Is there any update when ordering will be fixed in Agent Workspace? Otherwise, I will be discussing moving to a new platform with my company as well.