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Renu Sharma

Joined Jun 21, 2023

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Last activity Sep 22, 2024

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ACTIVITY OVERVIEW

Latest activity by Renu Sharma

Renu Sharma commented,

CommentCustomer management and profiles

Hello Zendesk Team,

 

This Article doesn't cover the limitation when we migate the agents via API. Recently we were testing agent migration via API and identified that if an agent email is verified on source and migrate the agents on target via API then the emails are also verified on target. Due to this the Activation link for agents was not sent.

 

This is really important to highlight in the article.

 

We had to work on API script to send the activation email via API as manually sending the  Activation email option was greyed out for us. 

View comment · Edited Aug 28, 2024 · Renu Sharma

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Renu Sharma created a post,

Post Feedback - Chat and Messaging (Chat)

User experience of using Zendesk chat shortcuts are very bad, Agents have to search the shortcuts by their name. Its not possible for agents to remember all shortcuts by name. Can you suggest any alternative.

Posted Jun 24, 2024 · Renu Sharma

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Renu Sharma commented,

Community comment Q&A - AI and automation

We can collect the information like name email & msg description and use the api option wothin bot to create a ticket.

View comment · Posted Jul 13, 2023 · Renu Sharma

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Renu Sharma commented,

CommentZendesk messaging

Gary Beichler can you please explain how do we define MAU and what kind of notifications are counted under 1000 outboud notification.

  •  

View comment · Posted Jun 21, 2023 · Renu Sharma

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