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Nike Patterson

Joined Oct 23, 2023

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Last activity Jan 08, 2024

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Latest activity by Nike Patterson

Nike Patterson commented,

CommentUsing Built by Zendesk apps

Hi,

My support agents use the Out of Office app and we would like to know if it's possible to assign Pending tickets to them when they are OOO (since Pending tickets are awaiting a reply and don't need to be worked). This would prevent ticket queues from getting overloaded when agents cover for their OOO colleagues. Also, the covering agents don't have to remember to move the tickets back over when the OOO agent is back in the office.

View comment · Posted Jan 08, 2024 · Nike Patterson

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Nike Patterson commented,

Community comment Feedback - Ticketing system (Support)

Some agents (not light agents) can see the Organizations view and some can't. Why do you think this is?

View comment · Posted Nov 08, 2023 · Nike Patterson

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