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Diego Hernandez

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Activity overview

Latest activity by Diego Hernandez
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    Diego Hernandez created a post,

    variables and image assets with javascript

    Hello, When uploading an image asset in the Zendesk theme, one can retrieve its URL with the following javascript command:<script> var myImageAsset = "{{asset 'my_image_asset.png'}}"; </script> We ...

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    Diego Hernandez commented,

    Hi Karen, thanks for the swift reply!Indeed this change took place after I had been pasting some code in the current sandbox theme in order to test the unified search features. By debugging the cod...

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    Diego Hernandez commented,

    Hi, I am encountering a problem related to the zd-autocomplete-multibrand style, which has changed and am not able to backtrack when this new style overtook the previous one.   In the below screens...

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    Diego Hernandez created a post,

    Localize / Customize Chat Department Name

    Answered

    We have setup a prechat form and because we service two departments during the same business hours, the prechat form displays the department select dropdown.It is possible to customize and localize...

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    Diego Hernandez created a post,

    Allow Pre-Chat Form Suppression

    Similar to a related community post in the past called Allow Answer Bot Suppression We would like to know if it is possible to suppress the prechat Form for a given department only (while displayin...

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    Diego Hernandez commented,

    Hi Ramin, And thanks for the swift reply!What we are trying to achieve is the following:We have set up 2 departments in the Widget Dashboard and visitors to our website who might require being serv...

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    Diego Hernandez commented,

    Hello, any updates on this topic?Our team has fully moved to the zE Chat API: https://developer.zendesk.com/embeddables/docs/widget/chat And we are still missing a function which allows to get the ...

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    Diego Hernandez commented,

    Hi Brett,  thanks for the swift reply- I had looked up that article in the past and I see some info has been updated recently, including a small table listing the weight per field, thanks for that....

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    Diego Hernandez created a post,

    How are article labels included in HTML pages?

    Answered

    Hello,According to this SEO Guide: https://support.zendesk.com/hc/en-us/articles/206401358-About-search-engine-optimization-SEO-in-Help-Center: Meta description tags Help Center knowledge base (KB...