Kevin Pollard
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Activity overview
Latest activity by Kevin Pollard-
Kevin Pollard commented,
Me as well, thanks!!! Is there a way to only have the trigger run if it's a new requester (email address) to the system? I'd hate to overwrite an existing user's name that is correct with a partia...
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Kevin Pollard commented,
Thanks for posting this, however I'm getting an error. The name field is updating from the trigger/target, however it is updating to the following: " Liquid error: undefined method `to_liquid' for...
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Kevin Pollard created a post,
Use existing ticket when new chat is started
Took a glance through the posts here and don't see this one yet. If a customer already is working with us on a ticket, and decides to convert from email to chat to engage, Zendesk will create a NE...
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Kevin Pollard commented,
Worked for me, thanks! Phil, I'd like to be able to break-down the results of the average, say by ticket source or organization name. For example, if I have Monday showing an average of 30 tickets...
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Kevin Pollard commented,
I'm looking for this feature too, to be able to set OR limit the country code our agents can call. Right now there is no default, and if they enter a US area code in it thinks that is the country c...
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Kevin Pollard commented,
I agree with what everyone is saying here. It's not practical to set your default speaker for your whole computer to your headset. You only want to use your headset while in a call.