Kevin Pollard

1. Community
2. User Tips & Tricks
3. Workaround: Adding a name field to your Help Center ticket form

Me as well, thanks!!! Is there a way to only have the trigger run if it's a new requester (email address) to the system? I'd hate to overwrite an existing user's name that is correct with a partia...

• View comment
• Kevin Pollard
• Edited May 28, 2015 18:26
• 0 votes

1. Community
2. User Tips & Tricks
3. Workaround: Adding a name field to your Help Center ticket form

Thanks for posting this, however I'm getting an error. The name field is updating from the trigger/target, however it is updating to the following: " Liquid error: undefined method `to_liquid' for...

• View comment
• Kevin Pollard
• Edited May 27, 2015 20:20
• 1 vote

1. Community
2. Insights Q&A
3. Avg tickets created per day of week - Gooddata

Worked for me, thanks! Phil, I'd like to be able to break-down the results of the average, say by ticket source or organization name. For example, if I have Monday showing an average of 30 tickets...

• View comment
• Kevin Pollard
• Created January 22, 2015 20:53
• 0 votes

1. Community
2. Feedback on Talk
3. Zendesk Voice: New call notification through speakers, call through headset

I agree with what everyone is saying here. It's not practical to set your default speaker for your whole computer to your headset. You only want to use your headset while in a call.

• View comment
• Kevin Pollard
• Created October 28, 2014 21:26
• 1 vote