Ola Thoresen commented,
Hi, and thanks for the explanation. Yes, it's the domain-part that is of concern. But it is also important to ensure that replies are handled correctly. And I know there are clients out there that...
Ola Thoresen commented,
The actual implementation can of course be discussed. The main point is that the sender domain should be our domain, not zendesk.com. "Default email address" was just a simple way to not...
Ola Thoresen commented,
Side conversations looks great, and is a feature that I have been missing. However one thing that would help us a lot is if the From (and maybe the Reply-To) addres would use our domain name instea...
Ola Thoresen commented,
Ah. Thanks. It was the "Notify group"-trigger that kicked in. Altered that to not send mails when there is an assignee. Thank you for your quick reply.
Ola Thoresen commented,
There seems to be a bug in the notifications somewhere. We are on a professional plan, and are able to activate/deactivate triggers just fine.This works great for tickets that are submitted via ema...
Ola Thoresen created a post,
To make it easier and less expensive for your customers to enable ssl, you should consider adding an automated process for creating and renewing certificates through letsencrypt. When the user has...
Ola Thoresen commented,
IPv6 support is a much needed feature. It should not be very complicated to add IPv6 at least to your public facing front ends. What you do in the backbone is not important to me, but to be able t...