Ola Thoresen
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Last activity
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Activity overview
Latest activity by Ola Thoresen-
Ola Thoresen commented,
Hi, and thanks for the feedback. I assumed I have to somehow create the dropdown manually. But that would have to be done using the API on regular intervals to ensure it stays in sync with the act...
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Ola Thoresen commented,
Is there an easy way to create a Dropdown with e.g. all Organizations, or a subset of them? Note, this is not meant to change the requester of the ticket, but to be able reference another organizat...
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Ola Thoresen commented,
It seems like ther might be an issue with multiline fields. I have added a multiline organizations-field, but if I try to use it in a macro, all newlines are stripped. I have also tested doing thin...
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Ola Thoresen commented,
Once "we" have settled on what the from-address will be, I would love to have another feature - the ability to see that address without sending myself an email. That way we can enter the side-conv...
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Ola Thoresen commented,
@Graeme: The wording of that paragraph is a bit confusing. The point is that if you set up a _trigger_ that will send a notification eg. to the assignee that a new message has arrived in a side con...
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Ola Thoresen commented,
Hi, and thanks for the explanation. Yes, it's the domain-part that is of concern. But it is also important to ensure that replies are handled correctly. And I know there are clients out there that...
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Ola Thoresen commented,
The actual implementation can of course be discussed. The main point is that the sender domain should be our domain, not zendesk.com. "Default email address" was just a simple way to not introduce...
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Ola Thoresen commented,
Side conversations looks great, and is a feature that I have been missing. However one thing that would help us a lot is if the From (and maybe the Reply-To) addres would use our domain name instea...