Ola Thoresen
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Activity overview
Latest activity by Ola Thoresen-
Ola Thoresen commented,
Hi, and thanks for the feedback. I assumed I have to somehow create the dropdown manually. But that would have to be done using the API on regular intervals to ensure it stays in sync with the act...
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Ola Thoresen commented,
Is there an easy way to create a Dropdown with e.g. all Organizations, or a subset of them? Note, this is not meant to change the requester of the ticket, but to be able reference another organizat...
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Ola Thoresen commented,
It seems like ther might be an issue with multiline fields. I have added a multiline organizations-field, but if I try to use it in a macro, all newlines are stripped. I have also tested doing thin...
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Ola Thoresen commented,
Once "we" have settled on what the from-address will be, I would love to have another feature - the ability to see that address without sending myself an email. That way we can enter the side-conv...
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Ola Thoresen commented,
@Graeme: The wording of that paragraph is a bit confusing. The point is that if you set up a _trigger_ that will send a notification eg. to the assignee that a new message has arrived in a side con...
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Ola Thoresen commented,
Hi, and thanks for the explanation. Yes, it's the domain-part that is of concern. But it is also important to ensure that replies are handled correctly. And I know there are clients out there that...
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Ola Thoresen commented,
The actual implementation can of course be discussed. The main point is that the sender domain should be our domain, not zendesk.com. "Default email address" was just a simple way to not introduce...
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Ola Thoresen commented,
Side conversations looks great, and is a feature that I have been missing. However one thing that would help us a lot is if the From (and maybe the Reply-To) addres would use our domain name instea...
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Ola Thoresen created a post,
Auto provision letsencrypt certificates
CompletedTo make it easier and less expensive for your customers to enable ssl, you should consider adding an automated process for creating and renewing certificates through letsencrypt. When the user has...