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Chris Wilson

Joined May 05, 2023

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Last activity Feb 26, 2024

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Latest activity by Chris Wilson

Chris Wilson commented,

CommentUsing legacy AI agent functionality

I am getting "I apologize for not being able to naswer your question. Hear are some topics that might assist you." when typing in the title of a KB article. I do not have any restrictions set up with the exception of all articles are required to be signed-in to be able to view. I am hoping that this is just an error in me setting up the bot but essentially have followed everything I have seen. 

View comment · Posted Feb 26, 2024 · Chris Wilson

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Chris Wilson created a post,

Post Q&A - Users, groups, and organizations

I will be onboarding a large number of registrants that will be signing up once I go live. The current way I use my organizations and groups is I have light agents that need to only monitor a specific group\organizations tickets so I have to have the end user assigned to that organization so that the light agent can see their opened ticket. Being able to select an organization from a drop-down list would make the onboarding process seamless. 

 

If anyone has any suggestions on work arounds or a way to make the ticket viewable to the light agent without having to have the end user assigned to an organization, the suggestions would be greatly appreciated. 

Posted May 05, 2023 · Chris Wilson

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