
Oliver Jackson
-
Total activity72
-
Last activity
-
Member since
-
Following2 users
-
Followed by1 user
-
Votes28
-
Subscriptions19
Activity overview
Latest activity by Oliver Jackson-
Oliver Jackson commented,
Thanks Jessie, I'll take a closer look in those areas now to see what I can find. Cheers!
-
Oliver Jackson created a post,
Why is something automatically tagging tickets?
AnsweredHi everyone, I realise that this is of my doing since the tag being applied is relevant to our company, but I can't find what is triggering it in the event. I've trawled through triggers and automa...
-
Oliver Jackson commented,
Hi, How come I get the same data for Inbound calls, regardless of which date range I specify? Any suggestions? Big thanks! O.
-
Oliver Jackson created a post,
Mandatory assignee when creating a ticket on behalf of requester
AnsweredI found some threads that touch on the subject, but not directly enough for my situation. I understand there are ways of creating additional fields which must be completed by the agent, however whe...
-
Oliver Jackson commented,
Where in Zendesk do I put in the following? SELECT # Tickets WHERE (SELECT # Public Comments BY Ticket Id)>=3 I can't find a field where I can type this in. Any help?
-
Oliver Jackson created a post,
Why are overseas calls prefixed as UK calls?
Hi all, we're based in the UK (so our prefix is +44), but when customer's call us from abroad, their number still shows up as a UK number...sort of. The caller above was calling from Italy (+39), a...
-
Oliver Jackson created a post,
Shared tickets Notifications...I'm stuck! :-/
Hey folks, I will explain the status quo first, so that someone perhaps can help me with my requirements, as I'm truly flummoxed and still incapable of making this small dream become reality. We ha...
-
Oliver Jackson commented,
@Russell Da Silva Ah you genius!! I think I was creating way to many conditions. Sorry I'm new to this. Thank you so much for your suggestion. You saved the day!!! :)
-
Oliver Jackson commented,
I am desperately trying to set up a view that captures both tickets shared and received by each of our Zendesks. Tickets are tagged, and I'm using this criterion in the conditions: - Channel is: ...
-
Oliver Jackson commented,
Thanks Nicole! Can't thank you folks enough for your ongoing help. :)