Oliver Jackson
- Total activity 75
- Last activity
- Member since
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Activity overview
Latest activity by Oliver Jackson-
Oliver Jackson commented,
Thanks Jessie, I'll take a closer look in those areas now to see what I can find. Cheers!
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Oliver Jackson created a post,
Why is something automatically tagging tickets?
AnsweredHi everyone, I realise that this is of my doing since the tag being applied is relevant to our company, but I can't find what is triggering it in the event. I've trawled through triggers and automa...
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Oliver Jackson commented,
Hi, How come I get the same data for Inbound calls, regardless of which date range I specify? Any suggestions? Big thanks! O.
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Oliver Jackson commented,
Hey Nicole, I just feel (like other users) that this should be a native feature to Zendesk; as much as I/we appreciate that Zendesk is not an email client, any company will frequently encounter the...
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Oliver Jackson commented,
A thousand times yes.
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Oliver Jackson commented,
A thousand times yes!:)
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Oliver Jackson created a post,
Mandatory assignee when creating a ticket on behalf of requester
AnsweredI found some threads that touch on the subject, but not directly enough for my situation. I understand there are ways of creating additional fields which must be completed by the agent, however whe...
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Oliver Jackson commented,
Where in Zendesk do I put in the following? SELECT # Tickets WHERE (SELECT # Public Comments BY Ticket Id)>=3 I can't find a field where I can type this in. Any help?
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Oliver Jackson created a post,
Why are overseas calls prefixed as UK calls?
Hi all, we're based in the UK (so our prefix is +44), but when customer's call us from abroad, their number still shows up as a UK number...sort of. The caller above was calling from Italy (+39), a...
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Oliver Jackson created a post,
Shared tickets Notifications...I'm stuck! :-/
Hey folks, I will explain the status quo first, so that someone perhaps can help me with my requirements, as I'm truly flummoxed and still incapable of making this small dream become reality. We ha...