Oliver Jackson

Total activity 72
Last activity April 28, 2019 18:13
Member since April 06, 2016 08:29

Following 2 users
Followed by 1 user
Votes 28
Subscriptions 19

Activity overview

Latest activity by Oliver Jackson

Oliver Jackson commented, January 15, 2019 15:45
Thanks Jessie, I'll take a closer look in those areas now to see what I can find. Cheers!
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- Oliver Jackson
- Created January 15, 2019 15:45
- 0 votes
Oliver Jackson created a post, January 15, 2019 12:05
Why is something automatically tagging tickets?
Answered
1. Community
2. Support - Business Rules - Triggers, Macros, & Automations
Hi everyone, I realise that this is of my doing since the tag being applied is relevant to our company, but I can't find what is triggering it in the event. I've trawled through triggers and automa...
- Oliver Jackson
- Created January 15, 2019 12:05
- 2 followers
- 2 comments
- 0 votes
Oliver Jackson commented, November 26, 2018 16:04
Hi, How come I get the same data for Inbound calls, regardless of which date range I specify? Any suggestions? Big thanks! O.
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- Oliver Jackson
- Created November 26, 2018 16:04
- 0 votes
Oliver Jackson created a post, September 18, 2018 12:44
Mandatory assignee when creating a ticket on behalf of requester
Answered
1. Community
2. Support - Business Rules - Triggers, Macros, & Automations
I found some threads that touch on the subject, but not directly enough for my situation. I understand there are ways of creating additional fields which must be completed by the agent, however whe...
- Oliver Jackson
- Created September 18, 2018 12:44
- 2 followers
- 1 comment
- 0 votes
Oliver Jackson commented, August 23, 2018 09:57
Where in Zendesk do I put in the following? SELECT # Tickets WHERE (SELECT # Public Comments BY Ticket Id)>=3 I can't find a field where I can type this in. Any help?
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- Oliver Jackson
- Created August 23, 2018 09:57
- 0 votes
Oliver Jackson created a post, August 23, 2018 08:24
Why are overseas calls prefixed as UK calls?
1. Community
2. Talk - Troubleshooting and Q&A
Hi all, we're based in the UK (so our prefix is +44), but when customer's call us from abroad, their number still shows up as a UK number...sort of. The caller above was calling from Italy (+39), a...
- Oliver Jackson
- Created August 23, 2018 08:24
- 1 follower
- 0 comments
- 0 votes
Oliver Jackson created a post, August 16, 2018 14:55
Shared tickets Notifications...I'm stuck! :-/
1. Community
2. Support - Business Rules - Triggers, Macros, & Automations
Hey folks, I will explain the status quo first, so that someone perhaps can help me with my requirements, as I'm truly flummoxed and still incapable of making this small dream become reality. We ha...
- Oliver Jackson
- Created August 16, 2018 14:55
- 2 followers
- 1 comment
- 0 votes
Oliver Jackson commented, August 14, 2018 15:51
@Russell Da Silva Ah you genius!! I think I was creating way to many conditions. Sorry I'm new to this. Thank you so much for your suggestion. You saved the day!!! :)
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- Oliver Jackson
- Created August 14, 2018 15:51
- 1 vote
Oliver Jackson commented, August 14, 2018 15:31
I am desperately trying to set up a view that captures both tickets shared and received by each of our Zendesks. Tickets are tagged, and I'm using this criterion in the conditions: - Channel is: ...
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- Oliver Jackson
- Created August 14, 2018 15:31
- 0 votes
Oliver Jackson commented, August 08, 2018 08:23
Thanks Nicole! Can't thank you folks enough for your ongoing help. :)
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- Oliver Jackson
- Created August 08, 2018 08:23
- 1 vote