Elizabeth

Total activity

36
Last activity

September 28, 2023 15:45
Member since

March 31, 2023 12:14
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Followed by

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Votes

16
Subscriptions

11

Activity overview

Latest activity by Elizabeth

Elizabeth commented, September 28, 2023 15:45
Hello, I am reacting to Jupete Manitas answer. I understand from the answer that users with only private comments allowed, are not able to create child tickets at the moment. However, is it someth...
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- Elizabeth
- Created September 28, 2023 15:45
- 0 votes
Elizabeth created a post, August 14, 2023 15:43
allowing to insert notes without giving acces to editing end user
1. Community
2. Feedback - Ticketing System (Support)
I would like to suggest separating the right to add notes to user from editing users. I would like agents to be able to add notes for customers, however, not be allowed to edit customers.
- Elizabeth
- Created August 14, 2023 15:43
- 1 follower
- 0 comments
- 0 votes
Elizabeth commented, August 04, 2023 21:30
This is an excellente news, when will we be able to test if we have a Zendesk Suite plan?
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- Elizabeth
- Created August 04, 2023 21:30
- 0 votes
Elizabeth commented, May 03, 2023 14:03
I agree with Abdallah Abuelezz I don't understand that this feature is already available for Zendesk own service and not for the service for their customer. At first, I thought it was a great CRM ...
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- Elizabeth
- Created May 03, 2023 14:03
- 2 votes
Elizabeth created a post, May 01, 2023 15:56
Adding user field with unique values for each user
1. Community
2. Feedback - Ticketing System (Support)
Feature Request I would like to ask Zendesk to implement an option for the user field where it would specify that this user field accept only unique values so that there is not two customers with t...
- Elizabeth
- Created May 01, 2023 15:56
- 2 followers
- 1 comment
- 0 votes
Elizabeth created a post, May 01, 2023 15:51
Adding dynamic user field
1. Community
2. Feedback - Ticketing System (Support)
Feature Resquest: I would like to request Zendesk to implement a user field list that would be dynamic where it's possible to add as many values as it's needed like the feature that is implemented...
- Elizabeth
- Created May 01, 2023 15:51
- 1 follower
- 0 comments
- 0 votes
Elizabeth commented, April 25, 2023 19:02
I would suggest adding this feature because is really time consuming to add all of the dynamic Content. I have forms that can have up to 100 values, adding to that I have to test in sandbox before ...
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- Elizabeth
- Created April 25, 2023 19:02
- 0 votes
Elizabeth commented, April 11, 2023 17:15
Is there any update on this request? We have mid-day holidays, and it would be really great to be able to differentiate fixed date for a holiday like 25 December that could set up only once from va...
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- Elizabeth
- Created April 11, 2023 17:15
- 0 votes
Elizabeth commented, March 31, 2023 12:14
Is it possible to define business hours in the automation conditions? If it is how is it done ?
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- Elizabeth
- Created March 31, 2023 12:14
- 0 votes