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Faruk Karalija

Joined Mar 19, 2023

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Last activity Mar 21, 2023

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ACTIVITY OVERVIEW

Latest activity by Faruk Karalija

Faruk Karalija commented,

Community comment Feedback - Ticketing system (Support)

I wrote yesterday comments regarding the issues I have by sending internal messages instead of public ones to the end users.

The internal note definitely should be coloured darker than it is currently. Internal notes are confident data between agents and the company and you should make some changes about this. I can see there is no update for a long.

A great idea would be for agents to have their themes for their workspace. Their unique view of their profiles. That would be more relaxed and less monotonous. I'm not talking about childish backgrounds or themes with pictures of superheroes. I'm talking about stylish and professional backgrounds for ayes and a good mood.

View comment · Posted Mar 21, 2023 · Faruk Karalija

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Faruk Karalija commented,

CommentTicket basics

Thank you team for quick feedback.
Understand now.

View comment · Posted Mar 20, 2023 · Faruk Karalija

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Faruk Karalija commented,

CommentTicket basics

I'm reading these comments and this article. Still can't be sure what to think you are providing indefinite answers. Please, make it simple.
When we converted a public reply to an internal note after we realize a mistake we done, will be still visible to the end user or customer?

View comment · Posted Mar 19, 2023 · Faruk Karalija

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