Faruk Karalija

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk background colours

I wrote yesterday comments regarding the issues I have by sending internal messages instead of public ones to the end users. The internal note definitely should be coloured darker than it is curr...

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• Faruk Karalija
• Created March 21, 2023 00:39
• 3 votes

1. Agent guide
2. Ticket basics
3. Changing a ticket comment from public to private

Thank you team for quick feedback. Understand now.

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• Faruk Karalija
• Created March 20, 2023 22:06
• 0 votes

1. Agent guide
2. Ticket basics
3. Changing a ticket comment from public to private

I'm reading these comments and this article. Still can't be sure what to think you are providing indefinite answers. Please, make it simple. When we converted a public reply to an internal note aft...

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• Faruk Karalija
• Created March 19, 2023 23:18
• 0 votes