IVAN KATALINIC
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Last activity
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Recent activity by IVAN KATALINIC-
Hi Jacob the Moderator,Can you please rephrase your instructions? Honestly, find the wording hard to grasp and understand whether you've found a solution that works or is this something that you've...
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Thank you Anne, So just to double check one thing - Once an agent gets downgraded to the Light Agent role, the tickets which were previously assigned to him - Do they all become unassigned or do th...
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We merge many tickets each day. The current settings make no sense for us.We would like to set it so that by default, the checkboxes are unchecked and the customer does not receive the notification.
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Guys, this is super important. We need to be able to un-merge tickets. Please.
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Very basic feature, should be implemented ASAP. Please don't let it continue sitting just as a request for many more years to come. This is better described as a bug report than a feature request.
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What happens to already Closed tickets that the agent was Assigned to? What happens to Public Comments that the agent made before being downgraded to the Light Agent role? Thanks
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I agree with this ID having to be more hidden or even removed. It is absolutely jarring to see it at the footer of emails, even after removing the HTML and text footers from within Email settings, ...
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Really wanting to be able to use the app to export ALL end users with their associated ID and email, not just the 1st page or 100 results at a time.