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Rosifah Khum

Joined Mar 24, 2023

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Last activity Feb 24, 2025

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Latest activity by Rosifah Khum

Rosifah Khum commented,

CommentTicket basics

Hi,

We noticed that when switching from the initial channel to another one (social messaging to email for example) and then revisiting the ticket to respond again to the customer, it defaults the tab back to the initial social messaging channel.

Could there be any way to apply a rule that once an email has been sent that it defaults to the last channel used (here email) ?

View comment · Posted Jul 12, 2023 · Rosifah Khum

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