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Oscar Hoffman

Joined Sep 13, 2024

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Last activity Nov 06, 2024

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Latest activity by Oscar Hoffman

Oscar Hoffman created a post,

Post Feedback - Ticketing system (Support)

I recently turned on auto transcriptions of our voicemails however I can't seem to find a setting for a prefered language and Zendesk does not seem smart enought to recognize the language before generating the text. 

Our customers calls us in Swedish or English, currently the transcriptions only end up being jibber jabbs about nothing.

Our exchange is set to swedish in all language selectable fields.
 



An example:

The hey, the for the decimal to come into that the full day of class hate kansas about him to the dentist to depend on and such a hall phone lobby on the sleeves today. Tony 66 tons today, 6 to 7, to 6, to see john. Hold on the, on the, to the hoff hyde on my, the semester get his phone, know to put a see need to come down. You need to know that philadelphia them some, some asset to get for the piano estimates at 3 to 4. So jenna vivian approved him estimates, approved se a 40 for a phone on the semester the and him kind of form hazel.

 

I would like to see the option to have this translated in a “prefered” customer language, for example we always want to assume Swedish is the language the caller calls in and talks in for this particular phone number and phone exchange.

Posted Nov 06, 2024 · Oscar Hoffman

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Oscar Hoffman commented,

Community comment Q&A - Help center and community

I have the same issue

View comment · Posted Nov 04, 2024 · Oscar Hoffman

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Oscar Hoffman commented,

CommentMeasuring success

I have the same issue as Peter H, above. 

View comment · Posted Sep 13, 2024 · Oscar Hoffman

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