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Flora Czj
Joined Mar 23, 2023
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Last activity Mar 23, 2023
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Latest activity by Flora Czj
Flora Czj commented,
CommentUsing AI agents for messaging
I connected the bot to a social channel. The bot can be triggered to reply automatically. However, when agents joined in and replied to users, the bot will still work and replied to users. This causes a big problem and confusion for users because both the bot and agents will reply to the users simultaneously.
How to prevent the bot from replying when agents already started to handle the social messaging ticket?
View comment · Posted Mar 23, 2023 · Flora Czj
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