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Tomas Iñiguez

Joined Aug 25, 2023

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Last activity May 06, 2024

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Latest activity by Tomas Iñiguez

Tomas Iñiguez commented,

CommentTicket automation and collaboration

Hi,

When we change the tone to Make more formal: the feature is switching the text to English sometimes while the tickets and the original written texts are in Spanish.

View comment · Posted Feb 27, 2024 · Tomas Iñiguez

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Tomas Iñiguez commented,

CommentZendesk basics

Hi, I see this was updated on the 20th of July 2023, but is still outdated or just wrong, since Skill-based routing is in Professional and not only on Enterprise,

Can we please have a specific distinction between both plans?

Thank you.

View comment · Edited Sep 04, 2023 · Tomas Iñiguez

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