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Kenya Roberts

Joined Apr 19, 2023

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Last activity Jun 07, 2023

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ACTIVITY OVERVIEW

Latest activity by Kenya Roberts

Kenya Roberts commented,

Community comment Q&A - Talk and text

I'm curious about this same thing! What exactly constitutes as a "missed call leg"?

View comment · Posted Jun 07, 2023 · Kenya Roberts

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Kenya Roberts commented,

CommentSetting up and managing community

How can I preview the help center with the community portion disabled to see how it all looks? I only want the Help Center, but not the community

View comment · Posted Apr 20, 2023 · Kenya Roberts

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Kenya Roberts commented,

CommentWeb Widget documentation

Thank you. But what about the icon/headshot to the left of agent responses? Can we customize this?

View comment · Posted Apr 20, 2023 · Kenya Roberts

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Kenya Roberts commented,

CommentTicket basics

Can you forward emails in Zendesk to an outside email inbox?

View comment · Posted Apr 19, 2023 · Kenya Roberts

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Kenya Roberts commented,

CommentWeb Widget documentation

For the main color of the widget bubble, how can we make the inside chat bubble icon/words be white instead of black?

Also, how do you change the icon or headshot that appears to the left of the agents responses?

View comment · Edited Apr 19, 2023 · Kenya Roberts

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Kenya Roberts commented,

CommentZendesk messaging

Why are you not able to add other fields that are not name or email? Also, why is required to collect name and/or email in the messaging widget?

View comment · Posted Apr 19, 2023 · Kenya Roberts

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