Kenya Roberts

1. Community
2. Zendesk Suite Q&A
3. Missed Call Leg

I'm curious about this same thing! What exactly constitutes as a "missed call leg"?

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• Kenya Roberts
• Created June 07, 2023 20:10
• 0 votes

1. Guide
2. ...
3. Setting up Gather community forums
4. Disabling your help center community

How can I preview the help center with the community portion disabled to see how it all looks? I only want the Help Center, but not the community

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• Kenya Roberts
• Created April 20, 2023 21:17
• 0 votes

1. Web Widget
2. Web Widget documentation
3. Creating a messaging Web Widget

Thank you. But what about the icon/headshot to the left of agent responses? Can we customize this?

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• Kenya Roberts
• Created April 20, 2023 18:52
• 0 votes

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Can you forward emails in Zendesk to an outside email inbox?

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• Kenya Roberts
• Created April 19, 2023 19:16
• 0 votes

1. Web Widget
2. Web Widget documentation
3. Creating a messaging Web Widget

For the main color of the widget bubble, how can we make the inside chat bubble icon/words be white instead of black? Also, how do you change the icon or headshot that appears to the left of the ag...

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• Kenya Roberts
• Edited April 19, 2023 16:57
• 0 votes

1. Messaging
2. ...
3. Zendesk messaging
4. Configuring messaging responses for web and mobile channels

Why are you not able to add other fields that are not name or email? Also, why is required to collect name and/or email in the messaging widget?

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• Kenya Roberts
• Created April 19, 2023 16:26
• 0 votes