Tony Ashton

Adding my voice to this long standing customer issue. We just finished migrating from another platform to Zendesk and in the process had to manually recreate hundreds of articles and then discovered that we also lost all our SEO history because there is no 301 redirect capability in the platform.  

I'd be interested to learn why Zendesk started with the API approach and not something within the product. The API approach involves a much heavier lift for customers to engage engineers in development and support of code.  Plus, the first version of this only supports existing Zendesk content, so is of no benefit right now.