Recent searches


No recent searches

Nicole Nease's Avatar

Nicole Nease

Joined Apr 17, 2023

·

Last activity Sep 09, 2024

Following

0

Followers

0

Total activity

14

Votes

3

Subscriptions

5

ACTIVITY OVERVIEW

Latest activity by Nicole Nease

Nicole Nease commented,

CommentHow to get help with phone call problems in Talk

We just enabled Talk. It is taking almost a full minute from the time the greeting ends until the phone rings in Zendesk. Why does it take so long to show up/ring in Zendesk? Is there a way to fix it?

Nicole

View comment · Posted Sep 09, 2024 · Nicole Nease

0

Followers

0

Votes

0

Comments


Nicole Nease commented,

CommentHow to get help with phone call problems in Talk

We just enabled Talk. It is taking almost a full minute from the time the greeting ends until the phone rings in Zendesk. Why does it take so long to show up/ring in Zendesk? Is there a way to fix it?

Nicole

View comment · Posted Sep 09, 2024 · Nicole Nease

0

Followers

0

Votes

0

Comments


Nicole Nease created a post,

Post Feedback - Apps and integrations (Platform)

We're getting ready to incorporate RingCentral into our Zendesk. We have multiple Super Admin users and multiple extensions currently setup in RingCentral. Which User are we supposed to use to set it up? Does it matter as long as it is a Super Admin? What if that user is tied to an extension?

Also, does the app allow for the distinction of the extensions and/or additional phone numbers in the account? Can one specific phone number go to one specific agent?

Thanks!

Nicole

Posted Sep 14, 2023 · Nicole Nease

0

Followers

2

Votes

1

Comment


Nicole Nease commented,

Community comment Feedback - Ticketing system (Support)

Any word on getting this updated? It's pretty much useless if we can't clear it.

View comment · Posted Apr 19, 2023 · Nicole Nease

0

Followers

2

Votes

0

Comments


Nicole Nease commented,

CommentUsing content publishing flows

Thanks for confirming!

View comment · Posted Apr 18, 2023 · Nicole Nease

0

Followers

0

Votes

0

Comments


Nicole Nease commented,

CommentUsing content publishing flows

Total newbie here, but when editing/customizing the theme - wouldn't deselecting this then turn off comments on all articles?

We're getting ready to go live this week, and I know we won't want comments turned on, at least for now anyway.... Can anyone confirm that this would in fact turn off all commenting on the articles?

Thanks!

Nicole

View comment · Posted Apr 17, 2023 · Nicole Nease

0

Followers

1

Vote

0

Comments