Paul
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Activity overview
Latest activity by Paul-
Paul commented,
Hi Jessie, Changing the name of the assignee is a political issue. That's why we would like to change the past/closed tickets by assignee ;) For now i changed it for the viewers/customers in the po...
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Paul commented,
Last few days the plugin is giving problems. Without any changes the link between jira-zendesk broke. Couple of hours laters somehow it works again, 5 minutes later its broken again.
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Paul commented,
Thanks. that works :) i copied the placeholder name from the zendesk page. Forgot the ' ' :)
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Paul commented,
got some weird thing. Created an dynamic content which is active. I copied the placeholder name + pasted it inside the template code. But when i try to save i get: not possible to access `dc` in `d...
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Paul commented,
Okay found a way/workaround to replace it for the users in the portal (not emails) Used code (added in the script.js of the theme): //Replace Value$(".comment-meta span, .request-details dd&qu...
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Paul commented,
well most of the tickets are closed but others are open and assigned to a new agent. But the history in those tickets are showing the old colleague name and we don't want that (long story). But we ...
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Paul commented,
Question. We reassign all the tickets that where assigned to the agent. All well so far. But when we deleted the user his old name is visible to the older tickets. How? And how can we change that n...
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Paul created a post,
Renaming old deleted user in tickets
AnsweredHi, We had an agent account which is removed. But old tickets are now showing his old username. We don't want that. Can we replace this name in older tickets or link them to the admin account?
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Paul commented,
Fun question: Is it possible to create a trigger based on ticket ID? Soon we'll hit ticket #10.000 so i want to create a trigger when that ticket is created so i can surprise the colleagues via hip...
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Paul commented,
Question: i have setup the connection for the "sprint" field in jira to a custom text field in zendesk. So when i give a ticket in jira a sprint value from the dropdown the value will sho...