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Tina Yates

  • Total activity 49
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Activity overview

Latest activity by Tina Yates
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    Tina Yates commented,

    How can we put a date limit on this, I only want to see the assignments for a certain time period?  

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    Tina Yates commented,

    or do you have a document similar to this one https://support.zendesk.com/hc/en-us/articles/222794107-Creating-custom-metrics-in-Insights for Explore ?  

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    Tina Yates commented,

    I can now see  what my filters contain, I didn't see this yesterday and am loving it today.  Thanks!!!!

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    Tina Yates created a post,

    Custom Metrics

    Answered

    Is there a simple way to see metrics and then create a new metric or copy and edit an existing metric.  Does it have to be done within a Query.  I'm confused on how to create custom metrics that I ...

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    Tina Yates created a post,

    Query building

    Too much real estate is given to the query result and the filters are all listed at the very bottom of the screen with no detail.  When I am creating a query I like to see my filters and ensure I h...

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    Tina Yates commented,

    I did get some help and am using the following metric: SELECT # Ticket Updates WHERE Updater IN (updater names) AND Ticket Assignee NOT IN (updater names)  This gives me a count of the number of ti...

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    Tina Yates commented,

    I am trying to do the same thing and have tried creating a metric to help but I can't get a count.  Any help would be appreciated.