Tina Yates
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Activity overview
Latest activity by Tina Yates-
Tina Yates commented,
How can we put a date limit on this, I only want to see the assignments for a certain time period?
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Tina Yates commented,
or do you have a document similar to this one https://support.zendesk.com/hc/en-us/articles/222794107-Creating-custom-metrics-in-Insights for Explore ?
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Tina Yates commented,
I can now see what my filters contain, I didn't see this yesterday and am loving it today. Thanks!!!!
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Tina Yates created a post,
Custom Metrics
AnsweredIs there a simple way to see metrics and then create a new metric or copy and edit an existing metric. Does it have to be done within a Query. I'm confused on how to create custom metrics that I ...
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Tina Yates created a post,
Query building
Too much real estate is given to the query result and the filters are all listed at the very bottom of the screen with no detail. When I am creating a query I like to see my filters and ensure I h...
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Tina Yates commented,
I did get some help and am using the following metric: SELECT # Ticket Updates WHERE Updater IN (updater names) AND Ticket Assignee NOT IN (updater names) This gives me a count of the number of ti...
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Tina Yates commented,
I am trying to do the same thing and have tried creating a metric to help but I can't get a count. Any help would be appreciated.