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Wasim Akram

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Activity overview

Latest activity by Wasim Akram
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    Wasim Akram commented,

    1. Agent guide
    2. Ticket management
    3. Managing your views

    Can you explain how we can make a view for unassigned Incidents, placing the ones with the highest priority and oldest creation time at the top? Now if this is possible, how can we use the result o...

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    Wasim Akram created a post,

    Sorting unassigned tickets with Priority and time

    Answered
    1. Community
    2. Zendesk Suite Q&A

    Can you explain how we can make a view for unassigned Incidents, placing the ones with the highest priority and oldest creation time at the top? If this is possible, the result of this need to be u...

    • Wasim Akram
    • Created
    • 2 followers
    • 1 comment
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