cPRex

It would be great if there was the ability to block users from Community Forums without also blocking them from the Zendesk support portal in general.  At this time, if you ban a user through the Community pages, it bans their user completely from the Zendesk portal, so they can't gain support even if they are a paying customer.  There are times when people have lost the privilege of the Community, but they should still be eligible to receive paid support.

Having some search filters (sort by new to old, or old to new) would be beneficial for sure!

I'd very much like to see this - thanks!

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

When there are a lot of posts on a thread there isn't any pagination.  It just says "Previous" and "Next" with left and right arrows.

What problem do you see this solving? (1-2 sentences) 

If the thread is very long, I don't know exactly how long.  Plus, you have to click "next" or the right arrow multiple times to get to the end.  Is it 2 pages or 10?  There's no way to tell.

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This is a daily issue with longer threads.

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

There is not a workaround available unless you happen to have a permalink stored for a more recent reply.

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

Currently Zendesk has 30 replies per page.  I'd like to see two changes to make this easier:

-page numbers at bottom so you know where you are in the list
-a way to go both a specific page and the most recent entry with one click

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

When using the Content Moderation >> Moderate Words tool, it matches strings, which essential makes the tool useless.

What problem do you see this solving? (1-2 sentences) 

Matching partial strings of a banned word list isn't helpful.  For example, "assistance" or "assurance" would get matched if you have "ass" in the word list.

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This is a daily issue when moderating posts.

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

The only workaround is not to utilize the Moderate Words feature

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

This tool should moderate based on the entire word string, not a partial text match.

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

When a user makes a post to an older thread, or if the thread is starting to go offtopic, it is often useful to have the option to move the post to a new or existing thread

What problem do you see this solving? (1-2 sentences) 

This will help keep threads uncluttered and provide us with the ability to help customers more efficiently.

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This issue appears a few times a week.

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

There is no workaround for this issue, except instructing users to create a new thread, which is additional manual work for them/

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

A button in the gear wheel dropdown that gives you the option to move the post to a new thread.  Having the ability to move a post into an existing thread would be a nice bonus, but isn't nearly as critical.

Oooh we should likely fix my typo in the title so it is 'unread' :D

I would like to be able to easily quote users without having to manually copy/paste text and tag usernames.

The current implementation of the quote button in Zendesk's Community is just odd.  If you click the quote button you are presented with an empty quote block. To fully quote someone you need to do the following:

-click the quote button in your reply box
-find the text to you want to quote above
-manually copy and paste that text
-manually tag the original poster of the text so they receive a notification that they have been quoted

In a more traditional forum setting, the process goes like this:

-highlight the text you want to quote
-click an "insert quote" button in your post

This is a daily issue in posts when trying to reply to multiple users in a long chain of replies, with the manual workaround posted above being the only option.

In many other forum systems, when you click on a post that you have already participated in, the software will take you to the first unread post.  In Zendesk, it just takes you to the top of the thread and you need to manually scroll through and remember where you left off.

Having the system take you to the new post saves time, avoid confusion, and increases user interaction because they know they aren't re-reading content they have already looked at and can be assured they are seeing all new content.

This is an issue that comes up multiple times each day with each post for every user, and has no workaround.

When moderating user content (https://support.zendesk.com/hc/en-us/articles/4408894193562#topic_bxd_z3n_qx), it would be nice to have an option to let a user know why their content was being moderated.

This would let users know why their content was removed immediately at the time of moderation.  With the current system if we delete a post, it just gets removed and the user doesn't know why or get any notification that has happened.

This is a daily occurrence with moderating user tasks that doesn't have a workaround.

My ideal solution would be a button where you could choose to send the user a notification, and then a text field to enter what you want to tell the user.  This could appear in the top-right of the page the next time they log in, much like the "Post is pending approval" message they see.