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Chris Jookar

Joined Jul 31, 2024

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Last activity Nov 06, 2024

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Latest activity by Chris Jookar

Chris Jookar commented,

CommentWeb Widget documentation

I am working in my Sandbox to test our widget. I am testing and submitting tickets through the widget in the admin center but I am not seeing the tickets come through on the other side. I cant find them at all.

 

Not sure if I am doing something wrong on my end or if tickets just aren't able to be created this way in the sandbox. Just wanting to test it out first before we go live with it.

 

Any ideas anyone?

View comment · Posted Aug 27, 2024 · Chris Jookar

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Chris Jookar commented,

Community comment Feedback - Voice (Talk)

For our office, we were trying to find a way to have tickets automatically close based on the duration of the call. For example, we are wanting phone calls where the customer will leave a voicemail (they don't talk at all or it is just background noise) to close automatically. We know that there is a feature to close tickets if there is no transcription, but some of our tickets, even though there is no one talking, a transcription is still generated.

View comment · Posted Aug 07, 2024 · Chris Jookar

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Chris Jookar commented,

Community comment Feedback - Voice (Talk)

Were you able to find anything on this? We are looking to do something similar but can't get it figured out.

View comment · Posted Jul 31, 2024 · Chris Jookar

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