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Chris Lenzini

Joined Apr 17, 2024

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Last activity Apr 17, 2024

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Latest activity by Chris Lenzini

Chris Lenzini commented,

CommentTicket management

Hey I'm just curious – browser (useragent) + IP address information are available in each Ticket Event (Audit) of course, at least within the Zendesk Agent interface – as well as the incremental Ticket Event Export (and I assume Audit, not sure the difference between Audit and Event or if Event was renamed over the years). – My question – other than via the Zendesk API, is there a good way to export a list of browser/ IP address information for a list of tickets? I do not believe either of these are available via Zendesk Explore — I do see country, latitude, longitude, but not the fields I want. Any other options?

View comment · Posted Apr 17, 2024 · Chris Lenzini

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