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Hanna Jarsocrak
Joined Apr 22, 2024
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Last activity Feb 24, 2025
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Latest activity by Hanna Jarsocrak
Hanna Jarsocrak commented,
CommentBusiness rules
I'm trying to set up a placeholder in a messaging shortcut to reference a custom field, but every time I use the shortcut I just get the text instead of the field value (it looks like {{brand}} instead of inserting the value for brand). Are we not able to reference custom fields in the shortcuts?
View comment · Posted Feb 24, 2025 · Hanna Jarsocrak
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Hanna Jarsocrak commented,
CommentUsing AI agents for messaging
Is there an API available to export this data from Zendesk?
View comment · Posted Apr 22, 2024 · Hanna Jarsocrak
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