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Hanna Jarsocrak's Avatar

Hanna Jarsocrak

Joined Apr 22, 2024

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Last activity Feb 24, 2025

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Latest activity by Hanna Jarsocrak

Hanna Jarsocrak commented,

CommentBusiness rules

I'm trying to set up a placeholder in a messaging shortcut to reference a custom field, but every time I use the shortcut I just get the text instead of the field value (it looks like {{brand}} instead of inserting the value for brand). Are we not able to reference custom fields in the shortcuts?

View comment · Posted Feb 24, 2025 · Hanna Jarsocrak

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Hanna Jarsocrak commented,

CommentUsing AI agents for messaging

Is there an API available to export this data from Zendesk?

View comment · Posted Apr 22, 2024 · Hanna Jarsocrak

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