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Angela Oates
Joined Mar 13, 2024
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Last activity Mar 13, 2024
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Latest activity by Angela Oates
Angela Oates commented,
Community comment Feedback - Ticketing system (Support)
Our support team uses the rapid resolve functionality to help track how agents deliver the article to the customer. We also use it to help understand and monitor how Answer Bot is suggesting articles. This is a much needed feature to help with our KCS maintenance.
View comment · Posted Mar 13, 2024 · Angela Oates
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