Rob Tihanyi
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Total activity6
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Last activity
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Activity overview
Latest activity by Rob Tihanyi-
Rob Tihanyi commented,
Hi Walter Bellante, I note in July you stated that Live Data is not currently available in restrictions. Is it possible though to allow it to be shown regardless of restrictions? What we see curren...
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Rob Tihanyi commented,
Hi team, We have a situation where messaging tickets that have built up whilst our agents are all offline all get allocated to the first agent who then goes online, ignoring the Capacity Rules: Op...
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Rob Tihanyi commented,
Barry Neary Can you please confirm if Ticket Sharing is supported by Omnichannel Routing? I have ensure the trigger that processes Ticket Sharing tickets to include the routing tag as per emails, b...