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Manuel Moreira

Joined Apr 11, 2023

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Last activity May 08, 2023

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ACTIVITY OVERVIEW

Latest activity by Manuel Moreira

Manuel Moreira commented,

Community comment Q&A - Help center and community

Dainne Kiara Lucena-Laxamana Are you saying that we should create a new category and copy paste the most viewed articles there?

View comment · Posted Apr 27, 2023 · Manuel Moreira

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Manuel Moreira commented,

Community comment Developer - Zendesk SDKs

Anastasiia Kalugina check if you are sending the token with quotation marks.it should not be sent with quotes

View comment · Posted Apr 27, 2023 · Manuel Moreira

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Manuel Moreira commented,

Community comment Feedback - Chat and Messaging (Chat)

Shaun Luong The only problem with that solution is that the user does not recognize that there is a new conversation going. My chatbot restarts but doesn't send the greeting message, so the user thinks it is still talking to the agent and then the chatbot replies. I think there is really no point in having authenticated users if it's gonna make their experience worse. I think I'm just gonna ask for the name and e-mail every time a user starts a new chat. Regarding if the team can check the history of a client (Kassandra Major) , you can also change the "Recently solved tickets" to show the closed tickets to. Just go to Admin Center > Workspaces > Views > Recently solved tickets.

View comment · Edited Apr 26, 2023 · Manuel Moreira

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Manuel Moreira commented,

Community comment Feedback - Chat and Messaging (Chat)

I don't understand how Zendesk has this functionality on their chatbot, but it is not available for the clients. It makes no sense. This makes me so confused, cause the code already exists, it just needs to be migrated to the Messaging sytem, so there's no reason why this should be taking so long..

View comment · Posted Apr 21, 2023 · Manuel Moreira

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Manuel Moreira commented,

Community comment Feedback - Chat and Messaging (Chat)

What about backing up/cloning specific flows inside the bot?

View comment · Posted Apr 20, 2023 · Manuel Moreira

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Manuel Moreira commented,

Community comment Developer - Zendesk SDKs

Dane Wheeler it looks just like mine, so I have no idea what it could be

View comment · Edited Apr 19, 2023 · Manuel Moreira

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Manuel Moreira commented,

Community comment Developer - Zendesk SDKs

Dane Wheeler I have and yes it is valid

View comment · Posted Apr 18, 2023 · Manuel Moreira

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Manuel Moreira commented,

Community comment Developer - Zendesk SDKs

Also having this problem but for the messaging web widget

View comment · Posted Apr 18, 2023 · Manuel Moreira

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Manuel Moreira commented,

Community comment Developer - Zendesk SDKs

Also having a similar issue but mine says "JWT is malformed". Checked the timestamp in mine because of the reply above, but it's correct, like the rest of the JWT seems to be. 

View comment · Posted Apr 18, 2023 · Manuel Moreira

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Manuel Moreira commented,

CommentUsing legacy AI agent functionality

It would be great to know what users say to the Messaging widget, especially what returns a fallback response, so we know what to add on to the chatbot.

View comment · Posted Apr 11, 2023 · Manuel Moreira

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