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Manuel Moreira
Joined Apr 11, 2023
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Last activity May 08, 2023
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Latest activity by Manuel Moreira
Manuel Moreira commented,
Dainne Kiara Lucena-Laxamana Are you saying that we should create a new category and copy paste the most viewed articles there?
View comment · Posted Apr 27, 2023 · Manuel Moreira
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Manuel Moreira commented,
Anastasiia Kalugina check if you are sending the token with quotation marks.it should not be sent with quotes
View comment · Posted Apr 27, 2023 · Manuel Moreira
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Manuel Moreira commented,
Shaun Luong The only problem with that solution is that the user does not recognize that there is a new conversation going. My chatbot restarts but doesn't send the greeting message, so the user thinks it is still talking to the agent and then the chatbot replies. I think there is really no point in having authenticated users if it's gonna make their experience worse. I think I'm just gonna ask for the name and e-mail every time a user starts a new chat. Regarding if the team can check the history of a client (Kassandra Major) , you can also change the "Recently solved tickets" to show the closed tickets to. Just go to Admin Center > Workspaces > Views > Recently solved tickets.
View comment · Edited Apr 26, 2023 · Manuel Moreira
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Manuel Moreira commented,
I don't understand how Zendesk has this functionality on their chatbot, but it is not available for the clients. It makes no sense. This makes me so confused, cause the code already exists, it just needs to be migrated to the Messaging sytem, so there's no reason why this should be taking so long..
View comment · Posted Apr 21, 2023 · Manuel Moreira
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Manuel Moreira commented,
What about backing up/cloning specific flows inside the bot?
View comment · Posted Apr 20, 2023 · Manuel Moreira
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Manuel Moreira commented,
Dane Wheeler it looks just like mine, so I have no idea what it could be
View comment · Edited Apr 19, 2023 · Manuel Moreira
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Manuel Moreira commented,
Dane Wheeler I have and yes it is valid
View comment · Posted Apr 18, 2023 · Manuel Moreira
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Manuel Moreira commented,
Also having this problem but for the messaging web widget
View comment · Posted Apr 18, 2023 · Manuel Moreira
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Manuel Moreira commented,
Also having a similar issue but mine says "JWT is malformed". Checked the timestamp in mine because of the reply above, but it's correct, like the rest of the JWT seems to be.
View comment · Posted Apr 18, 2023 · Manuel Moreira
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Manuel Moreira commented,
It would be great to know what users say to the Messaging widget, especially what returns a fallback response, so we know what to add on to the chatbot.
View comment · Posted Apr 11, 2023 · Manuel Moreira
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