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Maisa Starck

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Activity overview

Latest activity by Maisa Starck
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    Maisa Starck commented,

    1. Community
    2. Feedback on Chat
    3. Skill Setting Agents

    Hi, That is a very good point, to be able to customize priorities to receive chats is essential as well as number of chats per agent per department in order to maximize efficiency. We hope Zopin te...

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    • Maisa Starck
    • Created
    • 1 vote
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    Maisa Starck commented,

    1. Community
    2. Feedback on Chat
    3. Close/End Chat button

    Hi, There is a big difference between minimize the chat and close it, if it is only minimized, chat is still active and it will interfere on the queue waiting time. I understand the zopim team poin...

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    • Maisa Starck
    • Created
    • 3 votes
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    Maisa Starck created a post,

    Limit of chat per agent per department

    Answered
    1. Community
    2. Feedback on Chat

    With experience we have learnt that when having multi lingual agents it’s always better to have a number of chats per agents per department since we need to prioritize that agent to a particular de...

    • Maisa Starck
    • Created
    • 3 followers
    • 1 comment
    • 0 votes
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    Maisa Starck created a post,

    End/Close Chat Button

    Answered
    1. Community
    2. Feedback on Chat

    This feature is imperative to have since the users tend to use the X in order to close but in the Zopim window you need to go to Options and ‘End Chat’. It is easier for a user to just click on th...

    • Maisa Starck
    • Created
    • 3 followers
    • 1 comment
    • 1 vote