Shannon Hayes
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Recent activity by Shannon Hayes-
Would be an amazing if this was possible!
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Can you build a live dashboard to show live numbers for how many tickets you have open, pending and on hold within each group, rather than status update in the last 30mins / 60mins?
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Hi, I can see that we can add a greeting message, however can only be plain text. Is there a way to have a message or header appear once a customer comes through to live chat, advising the use of c...