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Zach Ihle

Joined Dec 01, 2023

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Last activity Feb 04, 2025

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ACTIVITY OVERVIEW

Latest activity by Zach Ihle

Zach Ihle created a post,

Post Feedback - Ticketing system (Support)

The process of setting up holidays in schedules each year is so painful. Our organization has 7 timezones, and we need to manually go in and set the dates for (mostly) standard federal holidays 7 different times (one for each schedule) each year. Please add the ability to somehow sync calendars to these schedules, or set up recurring dates each year.

Posted Jan 06, 2025 · Zach Ihle

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Zach Ihle created a post,

Post Q&A - Tickets and email

We have an automation that sets tickets created on Saturday and Sunday to a Weekend Schedule.

 

I'm trying to figure out how to set all weekend tickets to EST on Monday morning at like 3am so our normal week agents can take those on. What's the best way to do this?

Posted Nov 06, 2024 · Zach Ihle

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Zach Ihle commented,

CommentBuilding reports

Is it possible to use an attribute in a datatip, but not display it in the graph? I'm working with Ticked Created - Week Of Year across multiple years, but would like to show the start date of that week when hovering over the line graph.

View comment · Posted Apr 11, 2024 · Zach Ihle

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Zach Ihle created a post,

Post Q&A - Reporting and analytics

Hello! 

We're trying to get a report that shows a line graph of the number of solved tickets for an agent for their first 30 days, 90 days, three months, etc., to see how our training is affecting those numbers. The tricky part is that agents started at different times, so I need to compare different date ranges.

Posted Feb 19, 2024 · Zach Ihle

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