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Daniel Pianesi

Joined Oct 10, 2024

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Last activity Oct 10, 2024

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Daniel Pianesi commented,

CommentWorkflow best practices and recipes

Hello! is there a way to completely disable these tickets? We do not do callbacks ourselves, and when a customer calls many times, the ‘Abandoned call from’ tickets flood the Zendesk view for that caller, hiding other new tickets which need to be solved (like older Voicemails from the same user). To not show the Abandone call from would be the best solution, please let us know if we can opt out from receiving these tickets. Thank you!!

View comment · Posted Oct 10, 2024 · Daniel Pianesi

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