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Samantha Ramirez
Joined Apr 07, 2023
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Last activity Feb 14, 2025
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Latest activity by Samantha Ramirez
Samantha Ramirez commented,
+1 We'd also like to be able to prevent form-based custom statuses from being applied to ineligible tickets via bulk edit.
View comment · Posted Feb 14, 2025 · Samantha Ramirez
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Samantha Ramirez commented,
Hey Sonali!
Looks like you have two "Ticket status" conditions under All, but it wouldn't be possible for a ticket to be in both the "Open" status and the "Working on Ticket" status. If you're looking to have this automation function for tickets in each of these statuses, you may need to create a separate automation for each.
View comment · Posted Jan 18, 2024 · Samantha Ramirez
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Samantha Ramirez commented,
+1 This feature would be extremely useful for us as well - we're utilizing a single help center for employee experience, with different brands representing different internal departments. It would create a much more seamless experience for employees to be able to view all of their tickets, regardless of "brand," within the same interface.
View comment · Posted Dec 07, 2023 · Samantha Ramirez
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Samantha Ramirez commented,
Lots of great suggestions here already, but I'd love to add a few around SLAs:
- How many tickets breached SLA yesterday?
- Which ticket categories breach SLA most often?
- Which SLA policy is breached most often?
View comment · Posted Dec 01, 2023 · Samantha Ramirez
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